This policy is effective as of 1 May 2025
Last updated: 21 September 2025
These Terms of Service govern your use of the website located at https://www.loopin.sh, the application at https://app.loopin.sh, and any related services provided by Loopin.
By accessing our services, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing our services.
We, Loopin, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.
Loopin provides an AI-powered receptionist service for Australian tradies and businesses. Our platform enables automated call handling, lead capture, and customer communication through advanced AI technology.
To access our services, you must create an account through our secure authentication system. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
By using our services, you consent to the collection and processing of your personal information as detailed in our Privacy Policy. This includes contact information, usage data, and any information you provide through our platform.
Subscription payments are processed securely through our payment processor. By subscribing to our services, you agree to pay all applicable fees and charges. Subscription fees are billed in advance and are non-refundable except as required by law.
We are continually improving Loopin and may modify, add, or remove features, functionality, or content from the services at any time. We may also update, change, or discontinue service plans, tiers, usage limits, or pricing. Where a change is material, we will provide notice by posting an update within the product, on our website, and/or sending an email to the address associated with your account. Unless otherwise required by law, material changes take effect on the date stated in the notice and your continued use after that date constitutes acceptance of the change.
Changes to pricing or plan features for existing paid subscriptions will apply starting from your next renewal term and will not affect the then current billing period. If you do not agree to a material change, you may cancel the applicable subscription before the effective date, subject to any minimum commitments agreed between you and Loopin and except as otherwise required by law.
From time to time, we may offer early access, beta, or experimental features. These are provided for evaluation purposes only, may be changed or discontinued at any time, and may be subject to additional terms. We do not commit to making any beta feature generally available.
Our service integrates with various third-party providers to deliver our AI receptionist functionality. Your use of these integrations is subject to their respective terms of service and privacy policies. Details about our third-party integrations are available in our Privacy Policy.
By using our services, you warrant that you will not:
The intellectual property in our AI voice technology, software, and related materials are owned by or licensed to Loopin and are protected by applicable copyright and trademark law. You are granted a limited, non-exclusive license to use our services for their intended purpose.
To the maximum extent permitted by law, the services are provided "as is" and "as available" and with all faults. Loopin and our suppliers and licensors disclaim all warranties, representations, and conditions of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, and non-infringement. We do not warrant that the services will be uninterrupted, timely, secure, or error-free; that defects will be corrected; that any content will be accurate or reliable; or that the services will meet your requirements or be compatible with your systems. Features and functionality may change over time and may be modified, replaced, or discontinued.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Australian Consumer Law or other applicable law that cannot be excluded, restricted, or modified by agreement.
Our services are provided on an 'as is' basis. To the extent permitted by law, Loopin makes no warranties, expressed or implied, regarding the accuracy, reliability, or availability of our AI voice services.
Loopin shall not be liable for any consequential loss, including but not limited to loss of business, revenue, or data, arising from the use or inability to use our services, even if we have been notified of the possibility of such damage.
While we strive to maintain high service availability, we do not guarantee uninterrupted access to our services. Maintenance, updates, or technical issues may occasionally affect service availability.
We may provide updates, upgrades, enhancements, new features, bug fixes, patches, and other modifications to the services from time to time. Unless otherwise agreed in a separate written agreement, we are not obligated to provide any particular future features or functionality, or to adhere to any public product roadmap. We may schedule maintenance windows during which the services may be temporarily unavailable.
Support offerings and response targets (if any) are described in your current plan or any specific agreement with Loopin. Use of third-party networks, carriers, and integrations may impact performance or availability and are subject to the terms of those third parties.
We may suspend or terminate your access to our services immediately upon written notice for any breach of these Terms of Service, non-payment of fees, or violation of our acceptable use policies.
These Terms of Service are governed by and construed in accordance with the laws of Australia. You irrevocably submit to the exclusive jurisdiction of the Australian courts.
If you have any questions about these Terms of Service, please contact us at hello@loopin.sh